FAQs

We are based in Des Moines, Iowa, and have been serving the community for over 20 years. Our central location allows us to easily reach clients throughout the state of Iowa and the entire Midwest. Whether you live in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Kentucky, Ohio, South Dakota, or Wisconsin, you can quit your search for "moving companies near me." Contact us today to schedule your move and let us take care of all the heavy lifting for you.

Yes, and we also carry all necessary insurance and exceed requirements.

Bundle as many items as you can in boxes. Contact us, and we'll be happy to suggest the best path for a stress-free move day. Before, during, and after your move, we are here to help. Any stuff with a high monetary or sentimental worth should be disclosed to us.

Tips are always accepted, never expected but always appreciated.

At Midwest Moving Pros, we offer a comprehensive range of moving services to cater to your relocation needs. Our experienced team is dedicated to making your move as smooth and stress-free as possible. Our services include:

Local Moving:

Whether you're moving within the city or to a nearby area, we provide efficient local moving services tailored to your requirements.

Long-Distance Moving:

If you're relocating across state lines, our team is equipped to handle long-distance moves with precision and care.

Residential Moving:

We specialize in residential moves, ensuring the safe and secure transportation of your household items to your new home.

Commercial Moving:

Our commercial moving services are designed to minimize downtime for businesses. We efficiently relocate offices, warehouses, and other commercial spaces.

Packing Services:

Let our expert packers handle the packing process. We use high-quality materials to ensure the safety of your belongings during transit.

Unpacking Services:

Upon reaching your destination, our team can assist with unpacking, making the transition to your new space even more convenient.

Specialty Item Moving:

For delicate and valuable items such as pianos, artwork, and antiques, we have the expertise to ensure their safe transportation.

Loading and Unloading:

Our skilled movers handle the loading and unloading of your items with precision, ensuring everything is securely placed in the moving truck.

Furniture Disassembly and Assembly:

We take care of disassembling and assembling your furniture, saving you time and effort during the move.

Moving Supplies:

To make your packing process easier, we provide high-quality moving supplies, including boxes, tape, and protective materials.

At Midwest Moving Pros, our goal is to provide a tailored moving experience that meets your specific needs. Whether you're moving locally or long-distance, for residential or commercial purposes, our dedicated team is here to assist you every step of the way.

At Midwest Moving Pros, we understand that each move is unique, and the cost is influenced by various factors. Our goal is to provide transparent and fair pricing for our customers. Here's how we determine the cost of a move:

Type of Move:

Whether it's a local move within the city or a long-distance move across state lines, the type of move plays a significant role in determining the cost.

Distance:

For long-distance moves, the distance between the origin and destination is a crucial factor. The farther the distance, the higher the transportation costs.

Volume of Items:

The amount of belongings you need to move affects the overall cost. More items may require a larger truck or additional trips, impacting the pricing.

Weight of Items:

For long-distance moves, the weight of your belongings is a key factor. Movers often charge based on the weight of the items being transported.

Accessibility and Complexity:

The ease of access to both the current and new locations can affect the cost. If there are stairs, elevators, or other challenges, additional labor may be required.

Packing Services:

If you opt for professional packing services, it will be factored into the overall cost. This includes the cost of packing materials and the labor involved.

Specialty Items:

The transportation of specialty items such as pianos, artwork, or antiques may incur additional charges due to the extra care and expertise required.

Insurance Coverage:

The type and amount of insurance coverage you choose for your belongings can influence the overall cost.

Timing of the Move:

The time of year, day of the week, and even the time of day can impact the cost. Moving during peak seasons or weekends may be more expensive.

Additional Services:

If you require additional services such as storage, furniture assembly/disassembly, or unpacking, these will be factored into the overall cost.

At Midwest Moving Pros, we provide detailed and customized moving quotes based on a thorough assessment of these factors. Our aim is to ensure transparency and accuracy in pricing, allowing our customers to plan their moves with confidence. Contact us for a personalized and competitive moving quote tailored to your specific needs.

At Midwest Moving Pros, we understand the importance of secure and efficient packing for a smooth move. We offer comprehensive packing services to make the process easier for our clients. Here's how we handle packing materials:

Full-Service Packing:

We provide full-service packing, where our experienced and trained team takes care of packing all your belongings. This includes wrapping fragile items, disassembling furniture, and using high-quality packing materials to ensure the safety of your possessions.

Quality Packing Materials:

If you prefer to pack some or all of your items yourself, we can provide you with high-quality packing materials. These materials include sturdy boxes, packing paper, bubble wrap, packing tape, and other essentials. Our materials are designed to withstand the rigors of transportation, ensuring the protection of your items.

Customized Solutions:

We understand that every move is unique, and our services are customizable to meet your specific needs. Whether you choose full-service packing or opt to pack some items yourself, we are flexible and can tailor our services accordingly.

Eco-Friendly Options:

For environmentally-conscious customers, we offer eco-friendly packing materials. Let us know your preferences, and we'll do our best to provide sustainable options for your move.

Purchase Options:

If you prefer to purchase packing materials separately, we can guide you on the quantities and types of materials you may need. We can provide recommendations based on the size and nature of your move.

Our goal is to make your moving experience as stress-free as possible. Whether you choose our full-service packing or opt for packing materials, we are dedicated to ensuring the safety and security of your belongings throughout the entire moving process. Feel free to discuss your packing preferences with us, and we'll work together to create a solution that best suits your needs.

At Midwest Moving Pros, we understand that every customer has unique preferences and needs when it comes to packing for a move. We offer flexibility in our services, and you are more than welcome to pack your own belongings. Here's how we can accommodate your preferences:

Self-Packing Option:

If you choose to pack your own belongings, you have the freedom to do so. We provide guidance on best practices for packing, including the use of sturdy boxes, proper labeling, and secure packing techniques.

Packing Supplies:

We can supply you with high-quality packing materials to ensure the safety of your items during transportation. Our materials include sturdy boxes, packing paper, bubble wrap, packing tape, and more. You can purchase these materials from us based on your specific needs.

Customized Solutions:

We understand that each move is unique, and our services are customizable. Whether you prefer to pack everything yourself, only certain items, or none at all, we can tailor our services to meet your requirements.

Full-Service Packing:

If you decide that packing is a task you'd like to leave to the professionals, our experienced team can provide full-service packing. We handle everything from delicate items to furniture disassembly, ensuring a smooth and efficient packing process.

Guidance and Support:

Throughout the process, we're here to offer guidance and support. If you have questions about packing techniques, materials, or any other aspect of the moving process, our team is ready to assist you.

Our goal is to make your move as convenient and stress-free as possible. Whether you choose to pack your own belongings or opt for our full-service packing, we're dedicated to providing a seamless moving experience. Feel free to discuss your preferences with us, and we'll work together to create a moving plan that suits your needs.

At Midwest Moving Pros, we prioritize the safe and secure transportation of your belongings. While we take every precaution to ensure a damage-free move, unforeseen circumstances can occasionally occur. In the event that any of your items are damaged during the move, we have a comprehensive claims process in place to address and resolve such situations.

Documentation and Inventory:

Before the move begins, our team meticulously documents the condition of each item and creates a detailed inventory. This helps us track and identify the condition of your belongings throughout the entire moving process.

Professional Packing:

Our experienced movers are trained in proper packing techniques to minimize the risk of damage during transportation. We use high-quality packing materials and secure loading practices to safeguard your items.

Insurance Coverage:

We offer various levels of insurance coverage to provide financial protection for your belongings. It's important to discuss and understand the coverage options available, and we're happy to guide you through the insurance process.

Claims Process:

In the rare event that an item is damaged, we have a straightforward claims process. You can report any damages to our customer service team, and we will promptly guide you through the necessary steps to initiate a claim.

Timely Resolution:

We understand the importance of resolving claims promptly. Our team works efficiently to assess the damage, process your claim, and reach a fair resolution. We aim to provide transparent communication throughout this process.

Customer Satisfaction:

Your satisfaction is our top priority. We strive to address any concerns or damages in a way that exceeds your expectations. Our goal is to ensure that you have a positive and stress-free moving experience with Midwest Moving Pros.

We take pride in our commitment to the safe handling of your belongings, and our team is dedicated to providing excellent customer service. Rest assured that in the unlikely event of damage, we will work diligently to resolve the matter to your satisfaction. For more information on our claims process or insurance options, feel free to contact our customer service team.

At Midwest Moving Pros, we recommend scheduling your move as early as possible to ensure a smooth and stress-free experience. Moving demand tends to fluctuate, and securing your moving date well in advance provides several advantages:

Availability of Preferred Dates:

Scheduling early increases the likelihood of securing your preferred moving dates. This is especially important if you have specific dates in mind, such as during weekends or at the end of the month when demand is typically higher.

Better Planning and Organization:

Early scheduling allows for better planning and organization. It provides you with ample time to declutter, pack, and address any logistical considerations. Proper planning contributes to a more efficient and seamless moving process.

Access to Preferred Moving Services:

If you require additional services such as packing, storage, or specialty item handling, booking in advance ensures that these services are available to meet your needs.

Coordination with Building Regulations:

If you're moving into or out of an apartment complex or a housing community, scheduling early allows for better coordination with any building regulations or restrictions. Some locations may have specific requirements or limited time slots for moves.

Flexibility in Pricing and Discounts:

Early booking may provide you with more flexibility in terms of pricing and potential discounts. Moving companies often offer competitive rates and promotions, and early scheduling allows you to take advantage of these opportunities.

Reduced Stress and Last-Minute Rush:

Planning your move well in advance reduces the stress associated with last-minute arrangements. It gives you the peace of mind that comes with knowing that all logistical aspects of your move are well-managed and accounted for.

We understand that each move is unique, and our team is here to assist you in creating a customized moving plan that aligns with your timeline and requirements. Whether you're planning a local or long-distance move, contacting us early ensures that we can provide the personalized service you deserve. Feel free to reach out to our customer service team to discuss your moving needs and secure your preferred moving dates.

At Midwest Moving Pros, the safety of your belongings is our top priority. While we strive to accommodate a wide range of items, there are certain items that, for safety and regulatory reasons, cannot be transported by our moving company. These items include:

Hazardous Materials:

We cannot transport hazardous materials such as chemicals, explosives, flammable gases, and other substances that pose a risk to the safety of our team and your belongings. It is essential to dispose of or make alternate arrangements for these items.

Perishable Goods:

Perishable items, including food, plants, and other items that may spoil or decay during transit, are not suitable for transportation. We recommend consuming or donating such items before the moving date.

Pets:

For the safety and well-being of your pets, we do not transport animals. It's advisable to make separate arrangements for your pets during the moving process.

Valuables and Important Documents:

While we take every precaution to ensure the safety of your belongings, items of significant value, important documents, and personal identification should be kept with you during the move for added security.

Illegal or Prohibited Items:

Any items that are illegal or prohibited by law are not allowed for transport. It is essential to be aware of local, state, and federal regulations regarding the transportation of certain items.

Irreplaceable Items:

Items of sentimental or irreplaceable value, such as family heirlooms, should be handled with extra care. While we do our best to ensure the safe transport of your belongings, some items may be best kept with you.

Our moving experts are available to guide you through the process of identifying items that cannot be moved and finding suitable solutions. If you have any specific questions about the transportability of certain items, feel free to reach out to our customer service team. We are here to make your move as smooth and stress-free as possible.

At Midwest Moving Pros, we understand that plans can change, and we are here to work with you to accommodate your needs. If your move date needs to be rescheduled or changed for any reason, please notify us as soon as possible. Here's how we handle move date changes:

Flexible Rescheduling:

We strive to provide you with flexibility when it comes to changing your move date. Our team will work closely with you to find a new date that suits your schedule.

Communication:

Effective communication is key. Please contact our customer service team at your earliest convenience to inform us of the new move date. The more notice we have, the better we can adjust our logistics and staffing.

Availability Confirmation:

Once you provide the new date, we will check our availability and coordinate with you to ensure we can accommodate the change. In some cases, there may be peak moving periods when availability is limited, so early notice is beneficial.

Revised Contract:

We will update your moving contract with the new date and any other relevant changes. It's essential to review and confirm the updated contract to ensure accuracy.

Adjustments to Services:

Depending on the new date and your specific needs, there may be adjustments to the services we provide. We will discuss any necessary changes with you and ensure that all your requirements are met.

Cost Considerations:

Changes to your move date may have cost implications. We will provide you with a clear understanding of any adjustments to the moving costs associated with the date change.

Planning and Preparation:

With the new move date in place, we will continue to plan and prepare for a successful move. Our team will be ready to execute the relocation on the rescheduled date.

We understand that unexpected circumstances can lead to date changes, and our goal is to minimize any inconvenience for you. Please reach out to our customer service team promptly to initiate the rescheduling process, and we will do our best to ensure a smooth transition to your new move date.

At Midwest Moving Pros, we understand that circumstances can change, and flexibility is essential. Our cancellation policy is designed to accommodate our customers while ensuring fair practices for both parties. Here are the key details of our cancellation policy:

Cancellation Period:

We appreciate as much notice as possible if you need to cancel your move. Generally, we request a minimum of 48 hours’ notice before the scheduled moving date to process cancellations effectively.

Cancellation Fees:

Depending on the timing of your cancellation, there may be applicable cancellation fees. These fees help cover the costs associated with the planning and preparation of your move.

Advance Notification:

To cancel your move, please provide written notice via email or through our customer portal. Include your name, booking reference number, and the scheduled moving date in your cancellation request.

Refund Process:

If you have made a deposit or payment in advance, our team will guide you through the refund process. Refunds are typically processed within 5-7 business days from the date of cancellation.

Exceptional Circumstances:

We understand that unexpected situations may arise, and exceptions can be made based on the circumstances. Please reach out to our customer support team to discuss any unique situations that may warrant special consideration.

Rescheduling Options:

If your plans change but you still intend to move, we offer rescheduling options. This allows you to adjust the moving date without incurring additional cancellation fees.

It's important to review the specific terms outlined in your service agreement or booking confirmation for detailed information about our cancellation policy. We strive to work with our customers to find reasonable solutions in unforeseen circumstances. If you have any questions or need further clarification on our cancellation policy, our customer support team is ready to assist you.

We value your business and aim to provide a transparent and customer-friendly cancellation process. Thank you for considering Midwest Moving Pros for your relocation needs.

At Midwest Moving Pros, we take pride in the positive experiences our customers have had during their moves. We understand the importance of transparency and want to assure you that references and customer reviews are readily available for your review.

Customer Reviews:

We encourage you to explore the testimonials and reviews from our satisfied customers on our official website. These testimonials showcase firsthand experiences and highlight the quality of our moving services.

Online Platforms:

Additionally, you can find reviews on various online platforms such as Google Reviews, Yelp, and other trusted review websites. We are grateful for the feedback we receive, and it serves as a testament to our commitment to providing reliable and efficient moving services.

References:

For more personalized insights, we are happy to provide references upon request. Our past customers can share their specific experiences, giving you a firsthand account of the level of service you can expect from Midwest Moving Pros.

Company Credentials:

Midwest Moving Pros is fully licensed and insured, and we adhere to industry standards to ensure the safety and security of your belongings during the moving process. Our team of experienced movers is dedicated to making your move a stress-free and positive experience.

Should you have any specific questions or if you would like to request references, please don't hesitate to contact our customer support team. We are committed to transparency and look forward to the opportunity to assist you with your upcoming move.

Thank you for considering Midwest Moving Pros, and we appreciate the trust you place in our services.